Recruitment process

Carer Recruitment Process Overview

1. Application and Initial Screening

• Carers apply via job adverts, our website, or other platforms.
• Their CV is reviewed by a recruiter and shortlisted candidates are invited to a phone screening.
• Unlike other care providers, our phone screening is conducted by an AI agent named Lily.
• Candidates receive an email with a link to book a call with Lily—available 24/7. Alternatively, they can request an immediate callback via email.

2. AI Screening with Lily

• Lily conducts a structured screening that includes:
  • Compliance questions (e.g. driving licence)
  • Motivation and interest in care work
  • Preferred working hours
  • Career goals and expectations
• A detailed report is generated and sent to the recruitment team for review.

3. Recruiter Review and Next Steps

• Recruiters assess Lily’s report and decide whether to proceed.
• If suitable, the candidate is invited to a virtual face-to-face competency interview.
• If not suitable for the current package, we may suggest alternative roles.

4. Competency Interview

• Conducted by a recruiter, this interview evaluates:
  • Respectfulness and empathy
  • Problem-solving ability
  • Person-centred care approach
  • Safety awareness
  • Communication skills
• Based on the interview, candidates are either offered a role or declined on the same day.

5. Compliance and Matching

• Successful candidates enter our compliance process, which includes:
  • DBS and right-to-work checks
  • Mandatory and clinical training
  • Accurate completion of paperwork
• Commitment to compliance is essential—the faster candidates complete it, the sooner they can start work.

6. Meet and Greet with Clients

• Subject to client suitability, candidates attend a virtual or in-person meet and greet.
• Prior to this, they are briefed by a Field Care Manager (FCM) who provides:
  • Client details
  • Success tips
  • Any clinical or personal preferences the client may have
• A team member supports the candidate during the meet and greet, and feedback is provided within 24 hours.

7. Deployment and Pay

• Once compliance is complete and training is done, candidates are assigned a shadow shift.
• Shadow shifts and training are paid at National Minimum Wage.
• After sign-off, carers move to the package rate.
• They are then handed over to the Operations team for ongoing support.

Support Office Roles

• These candidates receive a call from a recruiter (not Lily).
• The interview process may involve one to three stages.
• The process is explained during the initial phone screen.
• No meet and greet is required.
• Some roles may start without a DBS, depending on the position.

 Clinical Nurse Roles

• Candidates undergo a clinically led interview conducted by a qualified nurse.
• The interview includes:
  • Clinical suitability assessment
  • Behavioural-based questions
• If the role involves a care package, the same meet and greet and compliance process applies.