Customer Feedback Review

Client Feedback review
At Libertatem Healthcare your feedback is very important to us. We request that you complete this short questionnaire as honestly as possible, in order to help us improve our service.
Your Name*
First Last
The name of the client that you are completing this form on behalf of*
Your relationship to the client*

Safe
I feel confident that Libertatem Healthcare work to protect me from abuse and avoidable harm.*
I feel that I am able to approach the company management if I have any concerns about my care or staff team*
I feel that there are adequate risk assessments in place to keep me and the care team safe*
I feel confident that Libertatem Healthcare's recruitment process is robust, and that they only select support staff with relevant experience*

Effective
I feel that my needs were fully assessed by Libertatem Healthcare prior to support commencing*
I feel that my care and support plan considers all aspects of my life, clearly setting out my needs and how I wish to be supported.*
I feel that Libertatem Healthcare took the time to recruit appropriate staff to fit with my personality, and I was involved in this process.*
I feel that my needs are monitored and reviewed regularly, and the appropriate changes are made to the support plan as and when required.*

Caring
I am confident that all Libertatem staff treat me with both dignity and respect.*
I feel that my wishes are at the centre of their care planning and I am fully involved in decisions about all aspects of my care and support. wherever possible*
I receive care and support from a regular Libertatem staff team which helps to promote my confidence and independence.*
I feel that Libertatem Staff support me to be as independent as possible.*

Responsive
I feel confident that the service that Libertatem Healthcare provides meets my needs*
I feel confident that I am not at risk from isolation or loneliness due to the way the support is provided
I feel confident that the company would thoroughly investigate all complaints in accordance with the Libertatem's policies and procedures.*
I feel confident that the Libertatem office and management would pick up on any concerns reported in my daily records.*

Libertatem Healthcare Customer feedback review