Case Manager Feedback Review

Case Manager Feedback review
At Libertatem Healthcare your feedback is very important to us. We request that you complete this short questionnaire as honestly as possible, in order to help us improve our service.
Your Name*
First Last
The name of the client the form relates to*
Your job title and company name*

Safe
I feel confident that Libertatem Healthcare work to protect my client from abuse and avoidable harm.*
I feel confident to approach the company management if I have any concerns about my client*
I feel that there are adequate risk assessments in place to keep my client and the care team safe*
I feel confident that Libertatem Healthcare's recruitment process is robust, and that they only offer support staff with relevant skills/experience for my client*

Effective
I feel that my clients needs were fully assessed by Libertatem Healthcare prior to support commencing*
I feel that my clients care and support plan considers all aspects of their life, clearly setting out their needs and how they wished to be supported.*
I feel that Libertatem Healthcare took the time to recruit appropriate staff to fit with my clients preferences, and my client/or representatives were involved in this process*
I feel that my client's needs are monitored, reviewed regularly, and the appropriate changes are made to the support plan as and when required.*
I feel the electronic daily record system keeps me well informed regarding the support being delivered and helps to achieve the best outcomes for my client.*

Caring
I am confident my client is treated with both dignity and respect.*
I feel that my clients wishes are at the centre of their care planning and are fully involved in decisions about all aspects of their care and support, wherever possible*
My client receives care and support from a regular staff team which helps to promote my clients confidence and independence.*
I feel that Libertatem Staff support my client to be as independent as possible.*

Responsive
I feel confident that the service that Libertatem Healthcare provides, meets the needs of my client.*
I feel confident that my client is not at risk from isolation or loneliness due to the way the support is provided
I feel confident that the company would thoroughly investigate all complaints*
I feel confident that the Libertatem pick up on and address any concerns reported in my client's daily records.*

Care Team Feedback Review